The CX and Culture Connection Podcast, host Matt Egol, CCXP, sits down with Nitzan Shaer, CEO and co-founder of WEVO, to explore how the customer experience landscape is being transformed by AI-driven simulated audiences.
With over 20% of customers leaving a brand after just one bad experience, Nitzan highlights how companies can preemptively avoid costly product failures by leveraging innovative tools like WEVO Pulse. Together, they discuss the fundamental shift from traditional, costly user testing to real-time, predictive insights that empower businesses to innovate faster, reduce risk, and enhance customer loyalty.
This thought-provoking episode dives into topics such as the power of AI in customer insights, the evolution of lean startups, and the cultural behaviors that drive successful innovation. Nitzan also shares how leading companies like Mastercard are harnessing WEVO’s solutions to achieve unprecedented agility and ensure customer-first results. Whether you’re an entrepreneur, CX leader, or product manager, this episode offers actionable strategies to navigate the era of simulated audiences.
