Greg Boullin of Mastercard and Nitzan Shaer of WEVO took the stage at Product-Led Summit in New York City to share their invaluable insights and experiences in leveraging customer experience metrics to innovate and secure the product design processes. They shared transformative strategies on using customer experience metrics to innovate and secure product designs.

Their approach highlights the importance of integrating CX insights right from the start, ensuring products not only meet but exceed customer expectations. It was a deep dive into how data-driven decisions can lead products to success in today’s competitive landscape. This presentation is a must-reflect for anyone in product design and innovation. How are you incorporating customer feedback into your development process? Share your thoughts and experiences in the comments below!